Refund Policy

Last Updated: January 15, 2025

1. Nature of Our Services

Qelviro (qelviro.info) is primarily a gaming blog and informational website that provides free content to our users, including:

• Gaming news and industry updates
• Game reviews and analysis
• Gaming guides and tutorials
• Gaming culture and community content
• Entertainment articles related to gaming

As our primary services are provided free of charge, refund situations are generally not applicable to regular website visitors and readers.

2. Potential Refund Scenarios

While our content is free, there may be limited circumstances where financial transactions could occur, such as:

2.1 Premium Content or Subscriptions

Should we introduce any premium content, subscription services, or paid features in the future:

• Trial Periods: If we offer trial periods for premium services, cancellation during the trial period will result in no charges
• Subscription Cancellations: Users may cancel subscriptions at any time, with access continuing until the end of the current billing period
• Refund Eligibility: Refunds for premium subscriptions may be considered on a case-by-case basis within 14 days of purchase if the service has not been substantially accessed or used

2.2 Digital Products or Merchandise

Should we offer digital products, e-books, guides, or physical merchandise:

• Digital Products: Due to the nature of digital goods, refunds for downloaded digital content are generally not available unless the product is defective or not as described
• Physical Merchandise: Physical products may be eligible for return and refund within 30 days of receipt if they are unused, in original condition, and in original packaging
• Damaged Items: Items received in damaged condition or with manufacturing defects will be replaced or refunded at no additional cost to the customer

2.3 Sponsored Content or Advertising

For businesses or individuals who purchase advertising space or sponsored content placement:

• Service Delivery: Refunds may be considered if agreed-upon services are not delivered as specified in the contract
• Performance Issues: If technical issues on our end prevent proper delivery of advertising services, a pro-rated refund or service credit may be provided
• Cancellation Policy: Cancellations must be submitted in writing at least 7 days before the scheduled campaign start date for a full refund

3. Refund Request Process

If you believe you are eligible for a refund under the circumstances described above, please follow this process:

3.1 Contact Us

Submit a refund request by contacting us through:

• Email: Using our contact form on the website
• Phone: +22294337009
• Mail: 5A Nitzsche Square, Sheldonhaven, NSW 9124, Portugal

3.2 Required Information

Your refund request should include:

• Your full name and contact information
• Transaction date and payment method used
• Order number or transaction ID (if applicable)
• Detailed description of the reason for the refund request
• Supporting documentation (screenshots, receipts, etc.)

3.3 Review Process

Once we receive your refund request:

• We will acknowledge receipt within 2 business days
• We will review your request and may contact you for additional information
• We will provide a decision within 7-10 business days
• If approved, refunds will be processed to the original payment method within 14 business days

4. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Free content and articles available on our website
• Digital products that have been downloaded or accessed
• Services that have been fully rendered or substantially completed
• Promotional or discounted items (unless defective)
• Gift cards or promotional codes (unless required by law)
• Customized or personalized products created specifically for you

5. Payment Processing

If and when we process payments:

• Secure Transactions: All payments are processed through secure, encrypted payment gateways
• Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated at checkout
• Currency: All prices are displayed in Euros (EUR) unless otherwise stated
• Refund Method: Refunds will be issued to the original payment method used for the purchase
• Processing Time: Depending on your financial institution, refunds may take 5-10 business days to appear in your account

6. Chargebacks and Disputes

Regarding payment disputes:

• Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact us directly to resolve the issue
• Chargeback Consequences: Initiating a chargeback without first attempting to resolve the issue with us may result in suspension of your account and services
• Dispute Resolution: We are committed to working with you to resolve any payment disputes fairly and promptly

7. EU Consumer Rights

For customers in the European Union:

• Right of Withdrawal: EU consumers have the right to withdraw from a purchase within 14 days without giving any reason (subject to exceptions for digital content and certain other products)
• Digital Content: By accessing or downloading digital content, you expressly waive your right of withdrawal for that content
• Defective Products: Products that are defective or not as described are eligible for repair, replacement, or refund under EU consumer protection laws

8. Exceptions and Special Circumstances

We reserve the right to make exceptions to this Refund Policy in cases of:

• Technical errors or system malfunctions that result in incorrect charges
• Duplicate charges or billing errors
• Services that cannot be delivered due to circumstances beyond our control
• Legal requirements or regulatory obligations

9. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the modified Refund Policy. We encourage you to review this policy periodically.

10. Contact Information for Refund Inquiries

11. Additional Terms

Please note the following additional terms regarding refunds:

• No Partial Refunds: Unless otherwise stated, we do not provide partial refunds for services or subscriptions
• One-Time Courtesy: In certain cases, we may offer one-time courtesy refunds at our sole discretion
• Abuse Prevention: We reserve the right to refuse refund requests that we believe to be fraudulent or abusive
• Account Standing: Repeated refund requests may result in restrictions or termination of your account

12. Complaints and Escalation

If you are not satisfied with our response to your refund request:

• You may request escalation to a senior manager by stating "Request Escalation" in your communication
• Escalated requests will be reviewed within 5 business days
• You may also seek resolution through consumer protection agencies or alternative dispute resolution services in Portugal

13. Governing Law

This Refund Policy is governed by the laws of Portugal. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts in Portugal.

For any questions or concerns about this Refund Policy, please do not hesitate to contact us using the information provided above. We value your trust and are committed to addressing any concerns you may have promptly and fairly.